Shipping policy

Aona Recreational Underwater Scooter Sales and Rentals

Shipping & Delivery Policy

At Aona, we strive to make purchasing and renting underwater scooters as convenient as possible. This Shipping & Delivery Policy explains how we handle orders, deliveries, and related services.

1. Shipping for Product Sales (Purchases)

  • Processing Time: Orders are processed within 2–3 business days after payment confirmation.
  • Shipping Methods: We ship via trusted carriers (UPS, FedEx, USPS, or DHL) and provide tracking information once your order is dispatched.
  • Delivery Time: Standard delivery typically takes 5–7 business days within the continental United States. Expedited shipping is available at an additional cost.
  • Shipping Costs: Calculated at checkout based on destination, package weight, and delivery method. Free shipping may be offered on promotional items or orders above a specified amount.
  • International Shipping: Available to select countries. Customers are responsible for any customs duties, taxes, or import fees.

2. Rental Equipment Delivery & Pick-Up

  • Local Delivery: For rentals, Aona offers local delivery and pick-up services within designated service areas. Delivery fees may apply and will be disclosed at the time of booking.
  • Customer Pick-Up: Customers may pick up rental equipment at our Springfield, VA location during business hours.
  • Return Responsibility: Rental equipment must be returned on the agreed date and time. Late returns may result in additional charges.

3. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO, or FPO addresses.
  • Certain oversized or restricted items may have limited shipping options.

4. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will arrange for repair, replacement, or refund as appropriate.
  • For lost shipments, Aona will work with the carrier to resolve the issue. Claims must be filed within 7 business days of the expected delivery date.

5. Contact Us

For shipping questions, please contact:
📧 Email: aona@aonacorp.com
📞 Phone: 571-316-1962
🏢 Address: 8001 Forbes Place, Suite 110, Springfield, VA 22151